Restrictive networks
The call can travel over TURN on TLS port 443. Rooms run in the nearest media region, Europe or South-East Asia.
IT support
Remote IT support calls with screen sharing, drawing and knock entry
IT and helpdesk teams can send a user one browser link, see their screen and draw arrows and circles on it to show exactly what to click. Nothing needs installing on the user's machine, knock entry keeps the support room to one user at a time, and the call can run over TLS port 443 on restrictive networks.
A Meeto call with a shared screen and drawing on it.
A support call
How does a screen-sharing support call work in Meeto?
Open a room for the ticket, let the user in, ask them to share their screen and point with the drawing tools while they click.
- Open a room per ticket. Start a meeting and set entry to knock, so you approve the person who joins. Paste the link into the ticket, an email or chat; in Pumble,
/meetoposts a joinable call card. - Let the right person in. The user's knock appears with their name. Let them in, and lock entry if the room should stay closed for the rest of the call.
- Ask for the whole screen. The browser offers a screen, a window or a tab. A whole screen shows menus, pop-ups and system dialogs that a single window can hide, and Meeto warns the user when they share only one window.
- Point instead of describing. Draw an arrow to the setting, circle the error message or type the value to enter. Clear your marks when the user moves to the next step.
- Share your own screen when it is faster. Show the correct settings on a test machine, then hand the share back to the user.
- Close with the fix in writing. Summarize the steps in the ticket. In-call chat clears when the meeting ends, so anything worth keeping goes into the ticket.
For customer-facing support from a help page or an in-product button, the customer support workflow uses the website widget.
Networks and devices
Will it work on the user's network and devices?
Meeto is built for browsers on office and home networks, restrictive ones included, and it adapts when the connection is poor.
Weak connections
On a weak network the call steps down quality automatically, can fall back to the speaker's video only or to audio only, and recovers when the connection improves.
Device problems
If the user's camera or microphone will not start, the camera and microphone guide covers browser permissions and devices in use by other apps.
Screen sharing by plan
Which plan fits your support desk?
Screen sharing with drawing is on every plan. Pro and Team share up to 4K and add calls with no time limit, recording and AI summaries.
Free
FreeIncluded in every account
- Screen sharing with drawing, up to 1080p
- Up to 10 participants and 60-minute calls
- Knock entry, a room password and lock entry
Pro
ProEverything in Free, plus
- Screen sharing up to 4KDepending on the desktop browser and device
- Up to 25 participants; calls with no time limit
- Recording and AI summariesRecordings are kept 90 days
Privacy facts
What can you tell users about privacy?
Say what the product does, in plain words. The table lists what Meeto does today.
| Topic | What Meeto does |
|---|---|
| Encryption | Encrypted in transit (WebRTC, DTLS-SRTP) through Meeto's media servers in Europe and South-East Asia |
| Who can enter | Open, knock or password entry; lock entry; a removed person cannot rejoin that meeting |
| Chat | In-call chat is deleted when the meeting ends |
| Recording and AI summary | Starts only when a Pro or Team host turns it on; everyone in the call sees a banner and an indicator. Recordings are kept 90 days; transcripts and summaries until you delete them |
| AI training | Meeting content is not used to train AI models |
Recording and AI summaries start only when you start them, and you choose who receives them: “Only me” or “Everyone in the call”. The recording page explains capture, files and retention.
FAQ
Frequently asked questions
Does the user need to install anything?
No. The user opens the link in a current desktop browser and joins without an account, which suits locked-down machines where people cannot install software. If a company browser policy holds back the camera, microphone or screen capture, the camera and microphone guide covers the usual fixes.
Can a user share a phone screen?
Yes, from the Meeto app for iPhone or Android, which shares the whole phone screen. When the problem is on the phone itself, ask the user to install the app and share from there.
What if the office network blocks video calls?
Meeto can carry the call over TURN on TLS port 443, the same port as ordinary HTTPS traffic, which gets through many restrictive firewalls and proxies. The firewall troubleshooting guide lists what to check on networks with a VPN, a proxy or a strict firewall.
Can we keep a record of how a problem was fixed?
Yes, on Pro or Team. After telling the user, the host can start an AI summary or a recording. The summary lists the steps and action items and exports as Markdown for the ticket; recordings are kept 90 days.
Try your first browser meeting
Create a room, share the link and invite someone to join you.