One room for the team
A named support room is one shared destination, so anyone on your team can pick up the call.
Customer support
Give customers a direct route to a support call
Put a visible Meeto call button beside your help content or inside a support page. Customers open a browser room without an app or account, share their screen from a computer and get help on the spot.
A website with a Meeto video call inside it.
Support workflow
A support flow that starts where the customer is
- Place the entry point beside help. Use an inline room on a dedicated support page or a floating bubble on pages where a customer may need assistance.
- Label the room clearly. A “Talk to support” button can open a named shared room. Show the hours your team is in the room.
- Keep the call lightweight. The visitor grants camera or microphone permission, joins in the browser and can use chat or screen sharing to show the problem.
- Point at the fix. When the customer shares a screen, draw an arrow or a circle on it to show exactly where to click.
For a private scheduled session, link to an online booking page: each customer picks a time and gets a meeting link of their own.
Widget setup
Configure the widget before sending traffic to it
| Mode | Best for |
|---|---|
| Floating bubble | A call option that should remain available while a visitor reads several help pages |
| Inline room | A dedicated support page where the call surface has its own space |
| Named shared room | A stable support or sales destination used by a team |
| Booking page | A private appointment where the visitor selects an available time |
- Create an embed key. Add the production support hostname to the allowed-origin list in the widget dashboard.
- Test both sides. Open the support page in one browser and join from a second device. Check camera permission copy, audio, screen sharing and the close button.
- Show your hours. Say which hours the room is staffed, so customers know when to call.
The browser key is origin-restricted and safe to include in client markup; server credentials stay on your server.
Before the first call
What customers get on a support call
Nothing to install
Customers join from a current browser and allow the camera and microphone when asked.
Recording on Pro and Team
A Pro or Team host can record a call or start an AI summary; everyone in the call sees the recording indicator.
Use the support guide for permission and joining help, and the privacy overview for how Meeto handles data.
Choose a plan
Choose a plan for your support calls
The widget and browser calls are on every plan. Pro and Team are for longer calls, larger groups, recording and AI summaries, and Team shares bookings across the support team.
Free
FreeIncluded in every account
- The website widget: a floating bubble, an inline room or a named shared roomIt shows a “Powered by Meeto” badge
- Up to 10 participants and 60-minute calls
- Screen sharing with drawing, and chat
Pro
ProEverything in Free, plus
- Calls with no time limit, up to 25 participants
- Recording and AI summariesEveryone in the call sees the recording indicator
- Up to 50 meeting types on your booking page
Team
TeamEverything in Pro, for each paid seat
- Pro for each paid seat
- Round-robin booking links that share support sessions across the team
- Workspace webhooks
The pricing page has the full comparison and the current prices.
Privacy
What can you tell people about privacy?
Say what the product does, in plain words. The table lists what Meeto does today.
| Topic | What Meeto does |
|---|---|
| Encryption | Encrypted in transit (WebRTC, DTLS-SRTP) through Meeto's media servers in Europe and South-East Asia |
| Who can enter | Open, knock or password entry; lock entry; a removed person cannot rejoin that meeting |
| Chat | In-call chat is deleted when the meeting ends |
| Recording and AI summary | Starts only when a Pro or Team host turns it on; everyone in the call sees a banner and an indicator. Recordings are kept 90 days; transcripts and summaries until you delete them |
| AI training | Meeting content is not used to train AI models |
Recording and AI summaries start only when you start them, and you choose who receives them: “Only me” or “Everyone in the call”. The recording page explains capture, files and retention.
FAQ
Frequently asked questions
Can support visitors call without an account?
Yes. A visitor can open the Meeto widget or room link in a current browser and join as a guest. They do not need a Meeto account or a download.
Can each customer get a private support session?
Yes. Use a booking page: each customer picks a time and gets a scheduled meeting with its own link. The named widget room stays the shared route for customers who want to call now.
Can customers show us their screen?
Yes. In a desktop browser a customer can share a screen, window or tab, and your agent can draw on it to point at the right setting.
Put it to work
Open your Meeto account to set it up, or explore the working product first.